Effective July 19, 2026

Refund Policy

This policy explains when refunds, corrections, cancellations, and billing adjustments are available.

One-time website audits

Contact us within 14 days of purchase if you were charged twice, the audit was not delivered, or a technical failure made the delivered report unusable. We will rerun the audit, correct the report, or refund the affected purchase. Because an audit begins for the website you submit and produces a digital deliverable, a completed usable audit is not automatically refundable for a change of mind. We will still review a reasonable request personally.

Custom website work

Custom implementation follows the cancellation and payment milestones in the written scope you approve. Work not yet performed will not be represented as completed. Any non-refundable deposit or committed third-party cost will be disclosed before payment.

Website and response system

You may cancel future $297 monthly renewals at any time before the next billing date through the Stripe customer portal or by email. An emailed cancellation is effective when received. Cancellation stops future charges and does not normally refund a service period already started or delivered. If Nueralhook cannot accept the installation after reviewing the business facts and required access, the first payment is refunded. Billing errors and undelivered periods will be corrected or refunded.

How to request help

Email [email protected] with the purchase email, website URL, and a short description of the issue. Do not email full card details. We aim to acknowledge requests within two business days.

Payment disputes

Please contact us first so we can investigate quickly. This policy does not remove any rights provided by applicable law or your payment provider.