Customer Health Score Builder
Score a customer across four dimensions, set weights, and get a composite health score (0–100) with a red/yellow/green risk flag. Used by CS teams to prioritize retention.
Product Usage
How actively is the customer using key features? (0 = churned-like, 100 = power user)
Support Tickets
Support health: 100 = no tickets / all resolved. 0 = many open escalations.
NPS / Satisfaction
Customer satisfaction signal: 100 = Promoter (9–10). 50 = Passive (7–8). 0 = Detractor (0–6).
Contract & Expansion
Contract signal: 100 = multi-year, recently expanded. 0 = month-to-month, expiring soon.
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