What we saw
Above: how your site appears to a new visitor on desktop.
I found four specific reasons. Here's what's happening and what to do about it.
Above: how your site appears to a new visitor on desktop.
The gallery on your site, the place where your actual work should be showing, has broken images that do not load. For a grooming business this is the worst possible spot to have a problem, because your before and after photos are the single most convincing thing you have. A new customer who lands there sees empty boxes instead of beautiful dogs, and quietly decides to look elsewhere.
Your services page points to pricing and packages, but no actual prices are shown. People shopping for grooming want at least a rough idea of cost before they reach out. When they cannot find it, a lot of them do not bother asking, they just go to a groomer who is upfront about it. Even a simple starting-at price would keep those people on your side.
A setting on your site stops visitors from pinching to zoom on mobile. For older customers or anyone trying to read the details, that makes the site frustrating to use, and it quietly turns some of them away. It is a one line fix that immediately makes the whole site feel friendlier on a phone.
You have genuinely touching reviews, customers who have trusted you for years, groomers who cried with a family over a lost dog. That is the kind of loyalty most shops dream of. But none of it appears on your website. A first time visitor sees no rating and no quotes, so all that warmth and trust stays invisible to the people deciding whether to come in.
This is the most important fix. Your before and after photos are what sell a grooming business. Get real, high quality dog photos loading in that gallery and you immediately give new customers a reason to choose you.
You do not have to list everything, but a simple starting-at price for the common services lets people picture the cost and reach out with confidence instead of clicking away to a clearer competitor.
Remove the setting that blocks zooming on phones. It is one line, and it makes the site noticeably easier to use, especially for older clients.
Pull two or three of your warmest reviews and show them near the top. The story about Sasha and the family who lost their dog is exactly the kind of thing that makes a stranger trust you. Let them see it.
What began as grooming from home grew into a neighborhood shop. That is a story people love and competitors cannot copy. Put it near the top of the page so every new visitor feels who you are right away.
It felt easier to show you than to describe it. Your story, a working gallery, your reviews, put together the way your shop deserves. It is just a concept, and it is yours to look at.
See your redesign →This page is the short version. If any of it is useful, I am happy to hop on a quick call and show you exactly how each fix would look on your site. No cost, no pressure, just finishing what I started.
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